Privacy Policy

1. Definitions

• Personal information means any information that can be used to identify you, such as your name, address, email, device information, payment details, or data about how you use our website or services.
• Marketing site means all public-facing pages on circlebacknow.com that provide information about our products and services but do not require login.
• Web application means all authenticated areas of CircleBackNow where users manage accounts, connect email or messaging platforms, view conversation threads, and configure reminders or automated follow-ups.

2. What Data We Collect

We collect information you knowingly provide when using our Services, as well as certain data automatically sent by your device when you access our products. We only collect and use personal information where we have a legitimate reason to do so.

We do not sell your personal information or any data you enter into our Services.

Third-party Services and Sub-processors

Required for the Marketing Site:

• Cloudflare – DNS and performance optimisation. (IP address)
• Hosting Provider – Web hosting for the marketing site. (IP address)

Required for the Web Application:

• Firebase – Authentication, hosting, and database storage. (IP address, email, name, profile picture)
• Airtable – CRM and customer management. (email, name, interactions, purchases)
• Sentry – Error logging. (IP address)
• Payment Processor (e.g., Paddle or Stripe) – Payments and subscriptions. (IP address, payment details)
• Postmark – Transactional email delivery. (email)

Optional / Opt-In Services:

• Newsletter Provider – Email updates (opt-in only). (email)
• Analytics Providers – Marketing and product analytics (opt-in via cookie banner). (IP address, click data, usage data)

3. How We Collect Information

We collect personal information you provide (e.g., when signing up or making a purchase) and information automatically collected by your browser, such as IP address, browser type, pages visited, and time spent on site.

With your consent, we may also use cookies and similar technologies for analytics and marketing. You can disable cookies in your browser, though this may limit certain features.

4. Security

We implement appropriate measures to protect your personal information both during transmission and after receipt. Access to personal data is restricted to authorised staff and contractors bound by confidentiality obligations.

5. Your Rights

You have the right to:

• Withdraw consent at any time
• Object to processing of your data
• Access, correct, or delete your data
• Restrict or transfer processing of your data
• Lodge a complaint with your local data protection authority

Requests can be made via contact@circlebacknow.com. We respond within one month.

6. Data Retention

We retain your information while your account is active or as needed to provide the Service. Once your account is deleted, all personal data will be removed from active systems within 30 days and from backups within 90 days.

7. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect their data.

8. External Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or within the Service before taking effect.

10. Contact

CODESYNC INFORMATION TECHNOLOGY - FZCO

IFZA Business Park, DDP, 45639-001, Dubai, UAE

Email: contact@circlebacknow.com