Effective August 2025
This Refund & Cancellation Policy explains your rights when purchasing a CircleBackNow subscription or one-time plan.
Free plans require no payment method and are not eligible for refunds.
Paid subscription plans renew automatically until cancelled. Refunds for first-time purchases are available within 30 days of the purchase date.
If you are a consumer, you have the right to cancel your order and request a refund within 14 days without giving any reason, unless the exceptions below apply.
The cancellation period expires 14 days after the day following the completion of your purchase.
To cancel within this period, please contact Paddle (our payment processor) through their support channels. You may also notify us by email at contact@circlebacknow.com with a clear statement that you wish to cancel.
You may use the model form below, but it is not required:
To Paddle, Buyer Support Team
I hereby give notice that I cancel my contract of sale for the following products:
[Description of product]
Ordered on: [Date]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is on paper):
Date:
If you cancel as described above, we will refund all payments received from you without undue delay and no later than 14 days after we are informed of your decision.
Refunds will be made using the same payment method you used for the original transaction, and no fees will be charged.
The right to cancel does not apply to:
One-time purchases may be refunded within 14 days if unused.
Chargebacks without valid grounds may result in permanent account termination.
CODESYNC INFORMATION TECHNOLOGY - FZCO
IFZA Business Park, DDP, 45639-001, Dubai, UAE
Email: contact@circlebacknow.com